Terms & Conditions for use of the Regional Express Group Websites
These Terms & Conditions of Use for THE REGIONAL EXPRESS GROUP websites
and/or mobile application (the "Sites") govern the use of the Regional
Express Holdings Limited website and the Group’s subsidiary websites.
These websites are operated by Regional Express Holdings Limited ABN 18 099
547 270 trading as Regional Express. The Group operates websites under the
domain names "www.rex.com.au", "www.regionalexpress.com.au",
"www.regionalexpress.com" and "www.rex.co" (collectively referred to as the
Rex website). The Group also operates websites under the domain names
"www.pelair.com.au", "www.aapa.net.au" and "www.aapa.co". All domain names the Group operates websites
under are collectively referred to as Sites. These Sites are operated on
behalf of Regional Express and its related bodies corporate (collectively
called Regional Express Airlines). Your access to these Sites are
conditional upon your acceptance of and compliance with all of the terms
Regional Express Internet Reservations Terms and Conditions
Regional Express Electronic Ticket Conditions of Contract and Terms of
which appear on the Rex website (collectively referred to as Terms).
As used throughout the Sites, the terms "the Company," "our," "we," "us,"
and other similar terms may refer to Regional Express Airlines. These terms
are used for convenience only and are not intended as a precise designation
of any one particular entity.
PLEASE READ THE TERMS & CONDITIONS CAREFULLY BEFORE DOWNLOADING, USING
OR OBTAINING ANY MATERIALS, INFORMATION, PRODUCTS OR SERVICES THROUGH THE
SITE. BY ACCESSING THE SITE (and/or downloading a mobile application
offered by Regional Express Airlines), YOU AGREE TO ACCEPT, WITHOUT
LIMITATION OR QUALIFICATION, ALL OF THE TERMS & CONDITIONS. We reserve
the right to change, update, or correct any of the Terms & Conditions
or any information contained in the Sites at any time without notice by
posting amended terms to the Site. Your continued use of the Sites mean
that you accept and agree to the revised Terms & Conditions. If you do
not accept these Terms & Conditions, please exit the Site immediately.
PLEASE NOTE: The Sites use various types of cookies to provide certain
functionality on the Sites. A cookie is a small text file that contains
small amounts of information that are downloaded to your computer or mobile
device when visiting a website. These cookies are then sent back to the
originating website when you visit that site again or to another site that
recognises that cookie.
LOCATION BASED SERVICES
Certain Sites may include providing you with content based on your
location, including sending you special offers or offering you suggestions
of activities, services or promotions.
USE OF THE SITE
The Sites are general audience sites. Minors should always ask their
parents or guardians for permission before providing any contact
information to anyone online. We urge parents and guardians to participate
in their children's online activities and use parental control or other web
filtering technology to supervise children's access to the Internet.
Please note that additional terms and conditions may apply to bookings,
purchases, transactions, uses, or activities that may occur on or through
Accounts / Passwords
You are responsible for maintaining the secrecy of your passwords, log-in,
and account information. You will be financially accountable for all uses
of the Sites by you and/or by anyone using your account information.
Bookings / Services
Regional Express Airlines provides the Sites solely to permit you to
determine the availability of certain goods and services. You may only use
the Sites to make legitimate bookings or purchases for yourself or an
individual for whom you are authorised in advance to act. Bookings made in
violation of these Terms & Conditions may be cancelled without notice
in Regional Express Airlines’ sole discretion. Regional Express Airlines
further reserves the right to cancel bookings without notice that are
transferred in violation of these Terms & Conditions.
Credit Card Information
The storage of credit card information on the Sites (if available) is
entirely optional. It is not required to use the Sites. Saving credit card
information may help expedite your booking process in the future. You will
be solely responsible for updating any credit card information that you
provide, and such information may only be maintained until the expiration
date of the credit card. You acknowledge that Regional Express Airlines may
communicate this information for the purpose of facilitating reservations
or as requested by you, including through applications on any mobile
devices that you utilise that provide Regional Express Airlines with your
account information or if you have established a link with such devices.
Regional Express Airlines’ Right to Cancel / Errors / Mistakes
The Sites may contain technical inaccuracies and typographical or other
errors in connection with information displayed on the Sites, including
without limitation fares, fees, or availability applicable to your
transaction. Also in rare circumstances, it may be possible for hackers to
post erroneous data on the Sites. Regional Express Airlines assumes no
responsibility or liability for such errors, inaccuracies, or omissions.
Regional Express Airlines shall have the right not to honour bookings or
information affected by such errors, inaccuracies, or omissions. Regional
Express Airlines shall have the right to make changes, corrections,
cancellations, and/or improvements to such information or bookings based on
such information, at any time, including after confirmation of a booking.
Regional Express Airlines
does not guarantee acknowledgement of bookings or transactions made on
Regional Express Airlines’ websites if they are made as a result of
mistakes arising from unforeseen circumstances, omissions or errors that
may sometimes occur.
Regional Express Airlines
reserves the right to dishonour all bookings made on our website as a
result of a mistake on the fares or availability of flights offered or as a
result of malicious postings made by a hacker and Regional Express Airlines’ only liability in such instance
is the refund of any monies collected.
The Sites may display or provide information regarding specific programs,
offers, or promotions ("Promotional Offers"). Any such Promotional Offer is
subject to its specific terms, conditions and restrictions. Please refer to
and read carefully the terms, conditions and restrictions of each
Promotional Offer. Regional Express Airlines reserves the right to alter or
withdraw any Promotional Offer at any time without notice. Each Promotional
Offer is void where prohibited by law.
We take no responsibility for third-party promotional materials displayed
on our Sites.
Any commercial use of the Sites is expressly prohibited unless you have
obtained prior written consent from Regional Express Airlines. You may not
use the Sites to post or transmit any unlawful, infringing, threatening,
libellous, defamatory, obscene, indecent, inflammatory, pornographic or
profane material or any material that could constitute or encourage conduct
that would be considered a criminal offense, give rise to civil penalties,
or otherwise violate any law, or for any other purpose that is unlawful or
prohibited by these Terms & Conditions. You agree that you will not (a)
interfere with or disrupt the Sites, (b) use, place, or distribute any
viruses, worms, malware, and/or other computer programming routines that
damage, intercept, disrupt, or harm (or are intended to do any of the
preceding) the Sites, including the underlying software, hardware, systems,
and any users of the Sites or their devices, (c) use or attempt to use any
robot, spider, automatic device, or automatic or manual process to monitor
or copy the Sites without Regional Express Airlines’ prior express written
consent, or (d) use any device, software, or other instrument to monitor,
copy, interfere with, or attempt to interfere with the Sites, their
content, or their operation without Regional Express Airlines’ prior
express written consent.
Privacy & Confidentiality
Your submission of information on the Sites to make a reservation or
utilise any other services made available to you on the Sites is subject to
is hereby incorporated into these Terms & Conditions. Subject to the
suggestions, requests and similar communications submitted by you to
Regional Express Airlines are not confidential communications, and Regional
Express Airlines shall be free to use, reproduce, publish, distribute, and
disclose such communications. Regional Express Airlines is under no
obligation to protect such communications from disclosure. Regional Express
Airlines may use, reproduce, publish, distribute, and disclose such
communications to others without limitation and without any obligations to
you. Regional Express Airlines is also free to use for any purpose
whatsoever any ideas, concept, content, techniques, or know-how in such
communications without limitation and without any obligations to you.
The Sites may tailor information, offers, and other content based on your
browsing habits on the Sites and your geographic location.
The Sites may contain links to other websites on the Internet and certain
actions on the Sites may result in specific advertising from third parties,
including information that may be displayed in other windows or in third
party sites. Regional Express Airlines provide these links solely as a
convenience to you. The inclusion of these links in no way indicates
Regional Express Airlines’ endorsement, support, or approval of such sites,
such site’s content, products, or services, or the operators of any such
site. We undertake no obligation to review or monitor any sites linked to
or from the Sites. Your use of any such site is at your own risk and
subject to the terms and conditions of such sites. We are not responsible
for the content, products, services, or practices of third party sites. In
addition, you agree not to link your site or any other third party site to
the Sites without Regional Express Airlines express prior written consent.
Regional Express Airlines
is not responsible for communication failures, errors, difficulties, or
other malfunctions or lost, stolen, or misdirected transactions,
transmissions, messages, or entries on or in connection with the websites. Regional Express Airlines is not responsible for any
incorrect information associated with any transaction or transmission on or
to the websites regardless of whether such incident is the result of user
error, system error, or human error.
Purchase of goods and services from third parties
Regional Express Airlines are not liable for the statements or offers made
by third party advertisers or third party suppliers of goods and services.
Unless expressly stated otherwise, the information is not an offer by
Regional Express Airlines to enter into a separate contract for the
purchase of goods or services.
All prices listed on third party websites are accurate only as at the time
they were notified to Regional Express Airlines. Regional Express Airlines
are not liable for the correctness of prices or price changes, including
where price changes have not been reflected on the Sites. All prices are
quoted in Australian Dollars and may or may not be inclusive of GST and
other taxes, charges and levies imposed by any government, airport operator
or other party.
Miscommunications / Lost Transactions
Regional Express Airlines is not responsible for communication failures,
errors, difficulties, or other malfunctions or lost, stolen, or misdirected
transactions, transmissions, messages, or entries on or in connection with
the Sites. Regional Express Airlines is not responsible for any incorrect
information associated with any transaction or transmission on or to the
Sites regardless of whether such incident is the result of user error,
system error, or human error.
The Sites are available to anyone with Internet access. However, the Sites
may not be continuously available due to maintenance or repairs or due to
computer or mobile device problems or crashes, disruption in Internet
service or other unforeseen circumstances. The Sites contain information on
Regional Express Airlines’ products and facilities. The content of the
Sites, including advertising content, is intended for use and display only
where its use and display are permissible in accordance with applicable
laws and regulations.
General / Ownership
Unless expressly stated otherwise, the content included on the Sites,
including but not limited to text, software, photographs, images, graphics,
illustrations, artwork, video, music, sound, and names, logos, trademarks
and service marks, are the property of Regional Express Airlines or its
licensors or suppliers. This content is protected by copyright, trademark
and other laws. No right, title, or interest to the content is granted by
your use of the Sites, other than a right to review the content using a
conventional Internet browser to conduct ordinary web browsing. All other
uses, including making copies of any content on the Sites, are strictly
prohibited. You may not modify, reproduce, retransmit, distribute,
disseminate, sell, publish, broadcast or circulate any such material for
any purpose other than personal, non-commercial use (or legitimate
activities of a travel agent or travel professional) without Regional
Express Airlines’ written permission. Except for non-commercial individual
private use, the downloading, reproduction, or retransmission of the Sites
(or any part of its content) is strictly prohibited.
Unless otherwise noted, all content on the Sites is the copyrighted
property of Regional Express Airlines. All content of the Sites is
protected by Australian copyright laws.
GENERAL LEGAL TERMS
Right to Restrict Access
In addition to any other rights or remedies that may be available to
Regional Express Airlines, Regional Express Airlines may, without any
liability whatsoever, in its sole discretion terminate or restrict your
access or use of the Sites at any time for any period of time and without
YOUR USE OF THE SITES IS AT YOUR OWN RISK. THE SITES ARE PROVIDED ON AN
"AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE,
OTHER THAN THOSE WARRANTIES THAT ARE INCAPABLE OF EXCLUSION,
RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT
Regional Express Airlines’ failure to insist upon or enforce strict
performance of any provision of these Terms & Conditions shall not
constitute a waiver of the provision. Neither a course of dealing or
conduct between you and us nor any trade practices shall be deemed to
modify these Terms & Conditions.
If you have any questions or concerns regarding these Sites, please contact
us at www.rex.com.au/feedback.
As noted in the Privacy & Confidentiality section above, any
communication or material transmitted to us via the Sites or Internet
Last updated: 10 December 2018