|
Where
children are travelling alone, Rex will
carry them under the supervision of
Rex staff as ‘unaccompanied minors’ where a number of conditions
are met to ensure the safety of the child.
Bookings for unaccompanied minors should
be made through the Rex customer contact
centre on 13 17 13 or via local travel
agents.
Unaccompanied minors are supervised by Rex staff members from when the flight
boards until they are met by the nominated parent or guardian at their
destination.
-
Children aged 5 to 11 years inclusive are permitted to travel alone on Rex
flights as unaccompanied minors.
-
Children aged 12 to 14 may also travel as unaccompanied minors at the request
of their parent or guardian.
-
A child aged five or under must be accompanied by an adult on Rex flights.
These children are permitted to travel on Rex flights if they are accompanied
by a brother or sister aged 15 or over.
In the interests of the child, the following requirements must be met to enable
them to travel unaccompanied:
-
The sending parent or guardian must
remain at the departure airport until the aircraft on which the
child is travelling has departed.
-
The nominated parent or guardian
will meet the child at the arrival airport and will present
suitable photo identification when requested by Rex staff.
- Acceptable identifications are:
One
form of photographic ID such as
a drivers license
Two
forms of non photographic identification
such as a senior card or a bank card that include your signature
-
The unaccompanied minor will not need special services during the journey.
-
The parent/guardian must complete the information details in the Rex Junior
Flyer wallet and make a declaration to the conditions outlined in the wallet.
For safety reasons, a maximum of 5 unaccompanied minors are allowed
per Saab 340 flight and a maximum of
2 unaccompanied minors are allowed per Metro flight.
Unaccompanied
minors should be able to travel without
constant direct supervision, particularly on
flights operated by Metro 23 aircraft that
do not carry a flight attendant. If in doubt,
please contact Rex on 13 17 13.
Change
of Flight Destination
When an aircraft cannot land safely at the original
scheduled airport and is diverted to an alternate
destination, unaccompanied minors
may land at the alternate port following
consultation with the parents or guardians.
When the parent / guardian approves the transfer
of the unaccompanied minor to the original
destination by alternative transport, this
will be at the sole discretion of Regional
Express. In the event neither the receiving
parent / guardian can be contacted, the
unaccompanied minor must be returned to
the originating port and returned to the sending parent / guardian.
Unaccompanied minors and connecting flights
Rex will accept unaccompanied minors that meet the above age criteria for
connecting Rex flights where the transfer time between flights is one hour or
less. For connections where the transfer time is more than one hour, or
connections to and from other airlines, there are additional requirements:
-
For connecting Rex flights where the transfer time is greater than one hour, a
person must be nominated and available at the transfer port to care for the
child.
- Rex
can only accept unaccompanied
minors for connecting flights with other
airlines where the family nominates
someone to be available to meet
the arriving flight and care for
the child during the transfer
period. It is the responsibility
of the child’s parent or guardian
to ensure the requirements for
unaccompanied minors set down by the other airline are met.
The relevant minimum connection times between flights must be met for
unaccompanied minors travelling on connecting flights.
-
25 minutes between Rex flights (30 minutes in Sydney)
-
45 minutes between Rex and Virgin Blue or Aeropelican flights
-
One hour between Rex and Qantas and other domestic airlines
-
Two hours between international flights (2 hours 30 minutes in Sydney)
Back to Top | Home
|
